COVID-19 Information and Resources

COVID-19 Information and Resources

What to expect during your visit to City Hospital in the wake of COVID-19.

Across the country, anxiety levels are high related to coronavirus (COVID-19). At City Hospital at White Rock, we take the commitment to our community more seriously than ever. Our mission remains unchanged: we’re still here to give every person the quality hospital experience that they deserve. But because this pandemic is unparalleled in modern history, we’ve adjusted some of our processes in order to deliver care as safely and efficiently as possible.

Below you can learn more about some of the increased safety measures we’ve implemented. These measures may change as new guidelines become available from the Centers for Disease Control and Prevention (CDC) and state regulatory agencies.

The safety of our patients, staff, and visitors is always a priority. In this extraordinary time, we’re taking extra precautions to manage risks for those coming to our hospital.

COVID-19 Visiting Policy

  • Hospital visitors will not be permitted, except in very limited circumstances as outlined below.
  • Any visitor who meets one of these criteria will be screened and will not be permitted to visit if ill (i.e. symptoms including fever, cough, sore throat, or runny nose). There will be no exceptions.
  • Patients who are undergoing a procedure or treatment may have one support person to accompany them.
  • One visitor-partner or support person is allowed for obstetrical patients.
  • Patients who require assistance, including minors and individuals with special needs, may have one parent or guardian.
  • End-of-life patients may have visitors, which will be coordinated directly with the care team.
  • Visitors who go through the screening process and are approved for entry will be provided with an armband to show proof that they were screened/approved.
  • Security will not be escorting visitors throughout the hospital.


  • Visitors will not be permitted in the patient care rooms. Visitation will be at the discretion of the clinical provider for any exceptions to the process.


Entrance Screenings

We currently have only two entrances open to the hospital:

  • Main entrance
  • Emergency Room (ER) entrance

These limited entrance sites will help us effectively triage patients, more easily manage the adjusted visitation policy, and screen patients and visitors coming into the hospital. You will be screened to ensure you are safe to enter and you will be given an armband dated for the day you were screened.

ER Safety Measures

If you are coming to the ER, take note of the sanitation station at the entrance of the waiting room. Sanitize your hands and put on a mask right away if you have:

  • Fever
  • Cough
  • Shortness of breath
  • Been in contact with someone suspected of coronavirus exposure

Once you have put on a mask and sanitized your hands, proceed to the front desk and inform our staff of your symptoms or exposure risk. Our trained clinical staff will be wearing a mask as well and will escort you to an isolated room where you’ll be evaluated by a doctor.

Social distancing is one of the key ways to prevent the spread of the coronavirus. In accordance with CDC guidelines, we’ve put special measures in place to accommodate the distance between you and other patients when you come into the ER. When you come into the ER, the hospital staff may ask you to wait in a different area of the hospital campus. Our goal is to keep our ER patients as safely isolated as possible while waiting for care.

IMPORTANT: If you are having trouble breathing, don’t bring yourself to the hospital. Call 911 immediately.


Maintaining a High Level of Patient Care

In addition to these new protocols to prevent the spread of coronavirus, we are also taking special measures to ensure we have the appropriate levels of medical supplies for all our patients. We have also activated our emergency preparedness plan, which means our staff is working around the clock to manage special issues arising during the coronavirus pandemic.

We are committed to providing ongoing education for all our staff to make sure they have the resources they need to keep themselves and our patients safe, and to continue providing a high-level of care for all patients at the hospital.


We’re in This Together

At City Hospital, our focus is on providing great care to our patients and being here when our community needs us the most.

Everyone has a part to play. We ask those coming to City Hospital at White Rock to remain patient and cooperative with our new protocols. Most importantly, stay up to date with the national and local preventative recommendations that are meant to keep you and our entire community safe.

Learn more about the CDC’s recommendations on how to protect yourself from coronavirus 2019 (COVID-19).

Follow the CDC’s guidelines if you are sick with coronavirus or suspect you may be.

We will continue to communicate changes as events progress. We thank you for your understanding and support as we work to keep our patients, visitors, and the community safe and healthy.

A message from Chad Wable, City Hospital at White Rock’s CEO

I believe those of us who work in health care are called to this. In good times and in bad, we are there when people need us most. Today we are facing decisions, issues, and circumstances unlike anything we’ve seen before. We aspire to bring our best to the people we care for, so take care of yourself. Encourage others to do the same. Our families and loved ones, our East Dallas community, and the people we care for are counting on us.

I am confident we can do this and will get through this even stronger and more capable to care for what’s ahead.

Creo que todos los que trabajamos en el sector salud nos preparamos para días como estos. En las buenas y en las malas, estamos aquí cuando la gente más nos necesita. Hoy enfrentamos decisiones, problemas, y circunstancias diferentes a todo lo que hemos visto antes. Aspiramos a dar lo mejor de nosotros a las personas que cuidamos, así que cuídense también. Inviten a otros a hacer lo mismo. Nuestras familias y seres queridos, nuestra comunidad y las personas bajo nuestro cuidado cuentan con nosotros.

Estoy seguro de que podemos vencer esto juntos y lo superaremos aún más fuertes y más capaces de proteger lo que está por venir.

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