Emergency Services

When a health crisis or trauma occurs, you need an emergency team you can trust.

We’re here, 24/7

We know when you have an emergency, getting help right away is the priority. It is our mission to provide the very best emergency care by utilizing today’s advanced medical technologies and diagnostic tools. This helps us find prompt solutions to health issues so that treatment and healing can begin as soon as possible.


Community-Centered Care

Our staff, nurses, and doctors have the collective goal of providing world-class patient care to every person who walks through our doors. At White Rock Medical Center, we strive to be known in our community as the “best ER in Dallas.” We actively fulfill this goal by treating each person with compassion, dignity, and respect as if they were our own family.

White Rock Medical Center is proud to be an accredited Geriatric Emergency Department by the American College of Emergency Physicians. This accreditation means we follow best practices for senior patients so they and their families can feel confident this ever-growing demographic's unique care needs are met. Learn more about this accreditation at acep.org/geda.

Our advanced medical and diagnostic services, as well as a full panel of physician specialists, help patients get the precise diagnosis and effective treatments they need, such as:

  • General surgical services (including robotic surgery)
  • Orthopedic surgical services
  • Critical and Intensive Care Units
  • Diagnostic imaging
  • Wound care
  • Stroke care
  • Cardiovascular services
  • Endoscopy lab


ER Wait Time at White Rock Medical Center

We are committed to reducing wait times for our emergency room patients. Whether during the day or in the middle of the night, we work tirelessly to keep our ER wait times as low as possible.

During certain times of the year, such as during peak flu season, wait times may be higher than usual as patients deal with severe symptoms that require immediate attention. 

Additionally, life-threatening trauma situations and health crises (i.e., bleeding, burns, breathing problems, falls, cardiac cases, etc.) will be treated first in order to preserve life and limb.

Your patience is greatly appreciated during times when waiting is longer than usual. You can help us reduce the wait time for those with serious medical emergencies by instead going to an urgent care clinic for non life-threatening medical care. This can help us provide swift attention to those who need it the most.

If you or a loved one experiences a health crisis, our Dallas emergency room team is here for you no matter the day or time.

Contact Us

We’re here to help you in an emergency.

If you or someone nearby is experiencing an emergency, call 911.

What to Expect When You Visit the ER

Although an emergency room visit is usually unplanned and may not be pleasant, knowing what to expect can help alleviate any stress you may be feeling. Here are some common questions and answers to help you prepare for your visit to the ER.

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Keeping Patients and Visitors Safe

The situation around COVID-19 is ever-evolving; that’s why we’re closely monitoring updates from local health departments and the Centers for Disease Control and Prevention (CDC), and following local and federal regulations and recommendations to ensure White Rock Medical Center remains a safe place for you or your loved one to receive care.

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